Enabling blocked emails
Unsolicited email,
commonly known as "spam", is a big problem and now most Internet
Service Providers (ISPs) are including some sort of blocking or filtering
systems to filter out unwanted mail based on rules and blacklists.
Unfortunately these
systems have limited success at distinguishing between real spam and innocent
email. Once you’ve removed us from your spam filter ‘white-list us’ then you
should have no further problems.
Every email system is
different. Below are instructions for some of the more popular ones. If yours
isn’t here, please contact your ISP’s customer service desk. If you’d also forward
the answer to us we can also help others. If you’re using some sort of spam
filtering or blocking software yourself (in addition to what your ISP
provides), we’ve also listed instructions on how to exempt Strawberry Tiger Ltd
email from some of the more popular of those programs too.
To find instructions
for your email provider or software, scroll down or use the menu below which
should help you resolve this. We can not be held responsible for any problems
encountered during or after performing this procedure and recommend you contact
your ISP if you are not confident in this procedure or it doesn’t work for you.
We are unable to maintain an exhaustive list and these instructions may become
out of date before we are aware of changes – if you spot any errors or omission
your help is much appreciated:
One thing you can do no matter what email system you’re using is add the
address in the "From" line of your most recent Strawberry Tiger email
to your address book or list of trusted senders.
AOL
version 9.0 or higher
AOL
version 7.0, or 8.0
EarthLink
Using Web Mail (Macintosh or Windows Online)
Yahoo!
Hotmail
Outlook
2003
McAfee Spamkiller
MSN
NetZero
Norton Anti Spam
Verizon
SpamCop
Spamkiller
Mailblocks
MailShield
MailWasher
CleanMyMailbox
Spam Inspector
Spam Interceptor
Spam
Sleuth
SpamButcher
Spameater
SpamNet
SpamPal
Others |
For AOL:
For AOL version 9.0
or higher:
If
you’re using AOL, you can ensure that your emails are delivered to your inbox as
follows:
- Click on the “Mail” Menu in the Menu Bar
along the top of the screen, or, Click on “Mail Center”
- Under “Mail Preferences” click “Customise”
your email and click “Next”
- Under “Essentials” click on “Spam
Controls” and click “Next”
- On the right panel, turn on “Mail filtered
by AOL’s Advanced Spam Filter” (a checkmark appears)
- On the right panel of the make sure that “Mail
filtered by AOL’s Advanced Spam Filter” is turned On (checkmark
appears), and that underneath that you have both “Mail with clickable
Hyperlinks(URLS)”
- Ensure “Mail containing words and phrases on
my Custom Word List” is turned Off (no checkmark appearing)
- On the left panel, make sure that “Block
mail containing pictures or files” is turned off (no checkmark)
- On the left panel select either:
- “Allow mail from all senders” (allows
ALL email)
- Or “Use a Custom Sender list” (allows
selective email)
- Note: the other options are too selective to
allow email from anyone who might send you email.
If you selected the first option above: “Allow
mail from all senders”, then you have finished.
If you selected the second option above: “Use
a Custom Sender list” Then follow these instructions to add email from
Strawberry Tiger:
- Click on the blue link: “Custom Sender List”
that is part of “Use a Custom Sender List” option
- Make sure you select the second option “Allow
only the domains and senders listed below”
- In the space provided, enter strawberry-tiger.co.uk
then click “Add”
- Click “Save”
(on the “Custom Sender List” screen)
- Click “Save”
to
apply these Mail Controls (on the “Mail and Spam
Controls” screen)
- Close any remaining open windows.
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For AOL version 7.0,
or 8.0:
- Click on the “Mail” Menu in the Menu Bar along
the top of the screen
- Click on “Mail Controls”
- About Mail Controls Screen appears, Click on “Next”
- Select “Customize
Mail Controls for this Screen Name” and click “Next”
- Select “Either”
- “Allow email from all AOL members, email
addresses, and domains.” (allows ALL email) or
- “Allow email from all AOL members, and from the
listed domains and email addresses. Block email from all others.”
(allows selective email)
If
you select the first option above: “Allow mail from
all senders”, then you have finished.
If you select the second option
above: “Allow email from all AOL members and from the listed
domains and email addresses. Block email from all others.”
Follow these instructions to allow email from The
Strawberry Tiger:
- In the space provided, enter strawberry-tiger.co.uk and click “Add”
- Click “Next”
- Select “Allow
this Screen Name to send and receive mail with pictures and files.”
Click “Save” to apply these Mail Controls.
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Earthlink
EarthLink
You can
allow The Strawberry Tiger emails through by adding our company
domain name and email address that we send mail from to your Address Book. You
will also need to remove us from your Blocked List if we are in it, you can do
this using the TotalAccess software, or by using WebMail (online Email), following
the steps below. Here’s how:
Using TotalAccess Mailbox (Windows):
- First you need to get to the Mailbox for
TotalAccess, open TotalAccess and choose the “Mailbox”
- Click on the “Address” button
- Click “File” from “TotalAccess Menu”
and then choose “New Company (Domain)”
- In the space provided, enter strawberry-tiger.co.uk and click “Add”
- Click “Ok” to add the domain name
- click “File” from “TotalAccess Menu”),
choose “New Contact”
- In the space provided, enter Strawberry Tiger as the name and enquiries@ strawberry-tiger.co.uk as the email address: then click “Add”
- Click “OK” to add
our contact name information.
You
should also make sure that we are not appearing in your Blocked Sender List
- Click the “Protection” button in the “TotalAccess”
Task Panel, select “spamBlocker”,
and choose “Settings”
- Click the “Edit Blocked Sender List” button
- Look through the list and click on any address
that is from
strawberry-tiger.co.uk
- Click the “Unblock Sender” button to unblock this address
- Click the “Apply Changes” button.
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Using Web Mail (Macintosh or Windows Online):
- Sign in to “Web Mail”
- Click the “Address Book” link in the
left menu pane, below your inbox and other mail folders
- Click the “All Categories” pull-down menu and choose “Companies (Domains)”
- Click the “Add” button (next to the “Companies
(Domains)” category menu)
- In the space provided, enter strawberry-tiger.co.uk
- Click “Allow
This Company (Domain)” button
- Click the “All Categories” pull-down menu and choose “Contact”
- Click the “Add” button
- In the space provided, enter The strawberry tiger Company as the name and enquiries@ strawberry-tiger.co.uk as the email address: then click “Add”
- Click “Save”
button
to add our contact name information.
You
should also make sure that we are not appearing in your Blocked Sender List
- Click the “spamBlocker” in the left menu pane, (below your
Inbox and other mail folders)
- In the list of tabs along the top part of the
screen (below where it says spamBlocker) click on “Settings”
- Click on “Blocked Sender List” (in the lower right part of
the screen)
- Look through the list, and click on any address
that is from
strawberry-tiger.co.uk
- Click the “Unblock Sender” button to unblock this address
- Click “Save”
Button.
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Part 4
Yahoo!
- Open
your Yahoo mailbox
- Click “Mail Options”
- Click
“Filters”
- Click
“Add Filter”
- In
the filter name box, type strawberry tiger
- In
the top row, labeled “From header”,
make sure “contains”
is selected in the pull-down menu
- Click
in the text box next to that pull-down menu, then enter
- enquiries@strawberry-tiger.co.uk
- At
the bottom, where it says “Move the
message to:”, select “Inbox”
from the pull-down menu
- Click
the “Add Filter”
button again.
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Hotmail
- Click the “Options”
- Click on the “Mail” link
- Click on “Junk Email Protection”
- Click on “Junk Email Filter”
- From the selection list Choose your “Junk Email
Filter” level select either “Low”, or “Enhanced” (the
first two options)
- click the “Ok” button at the bottom of the
screen
- Click on “Safe List” (the fifth link down from top)
- In
the space “Type an address or domain”:,
enter strawberry-tiger.co.uk
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Outlook
2003
You can add either the sender’s e-mail address or their domain
name to the Safe Senders List.
- On the “Tools” menu, click “Options”
- On the “Preferences” tab, under “E-mail”,
click “Junk E-mail”
- Click the “Safe Senders” or “Safe
Recipients” tab
- Click “Add”
- In the “Enter an e-mail address or Internet
domain name to be added to the list” box, enter strawberry-tiger.co.uk
- Click “OK”.
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McAfee Spamkiller
Spamkiller works with Outlook, Outlook Express, Outlook 98,
MSN/Hotmail, and POP3 accounts. To make sure your Strawberry Tiger emails pass through,
you need to add us to your Personal Friends list, or Global Friends List. Here’s
how:
- Click the “Friends” tab
- Click “Email
Address” or “Domains”
tabs as indicated below to add us to your list
- Click “Email
Address” tab
- Click the “Down Arrow” to view your “Personal Friends List”
- Choose “Add
A Friend”
- In the “Address” box, enter enquiries@strawberry-tiger.co.uk You
can name it strawberry tiger and choose “Single
email address” as the type. Then, click “Add”
- Click on the “Domains” tab
- In the Address box, enter strawberry-tiger.co.uk, and
name it strawberrytigerDomain. Choose “all users at domain” as the type, and click “Add”
- Click on “Save”.
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Part 5
MSN
- Click
“Help & Settings”
- Click
“Email Settings”
- Click
on “Safe List”
- In
the space provided “Add an item to
this list”, enter strawberry-tiger.co.uk
- Click “Add” button
- In
the space provided “Type a single email address (or domain):”, enter enquiries@strawberry-tiger.co.uk
- Click
“Add”.
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NetZero
- Log in to your NetZero Web Mail account
- Click on “Options”
- Click on “Safe List” (in far right column, the third option
down under Filtering)
- In the space provided, “Add Address to Safe List”,
enter
enquiries@strawberry-tiger.co.uk, then click “Add”
- Click the “Save” button to apply these Mail Options.
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Norton
Anti Spam
AntiSpam
works along with Outlook, Outlook Express, Netscape and Yahoo (POP3),
MSN/Hotmail to block many kinds of emails before they arrive in your inbox. To
make sure your strawberry tiger emails pass through, you need to add us to your
Personal Friends list, or Global Friends List. Here’s how:
- Start up Norton AntiSpam, click the “Status & Settings” tab
- Click “AntiSpam”
- Click Yellow “Configure” button
- Click “Allowed
List” tab
- Click the “Add” button
- In the “Email
Address” box, enter enquiries@strawberry-tiger.co.uk.
(Use
strawberry tiger
in the “Name”
field)
- Click “OK”
(bottom of screen).
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Verizon
- Go to your Verizon Inbox
- Click “Options”
- Select the “Block Senders” tab (near the
top of the screen)
- On the “Block Senders” screen, you’ll
see both a "Block Sender List" and a "Safe List".
In the space where it says, "Enter email address or sub domain to
always accept even if the domain is blocked",
enter strawberry-tiger.co.uk
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Part 6
SpamCop
- Open your browser and go to this page: http://webmail.spamcop.net/
- Log into your SpamCop account
- Click on the “Options” icon in the
toolbar
- Under “Mail Management” (in the middle),
click “SpamCop Tools”
- Select Manage your personal whitelist
- Near the bottom, where it reads "Click
here to add to your whitelist", click on “Click here”
- Enter enquiries@strawberry-tiger.co.uk in the first empty
slot
- Click “Submit”.
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Spamkiller
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Mailblocks
- In Mailblocks, click the “Addresses” tab
- Select “New”
- Enter enquiries@strawberry-tiger.co.uk
- In the “Receiving Options”, select “Accept
Mail From This Address”
- In the “Other Options”, make sure “Display
in People Picker” is not selected
- Click “Submit”
- Click “OK”.
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MailShield
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MailWasher
- In MailWasher, select “Tools”
- Select “Blacklist & Friends”
- On the right-hand side is the "Friends"
list. Click the “Friends Add” button
- Select “Plain email address”
- Enter enquiries@strawberry-tiger.co.uk
- Click “OK”
- Click “OK” again.
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Part 7
CleanMyMailbox
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Spam Inspector
- Open Outlook
- On the “Spam Inspector” menu or toolbar,
find and select “Manage Friends List”
- In the “Add a New Friend” area, select “Email”
- Enter enquiries@strawberry-tiger.co.uk
- Click the “>> (add)” button
- Click “Close”.
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Spam Interceptor
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Spam Sleuth
- Open Spam Sleuth
- From the “File” menu, select “Configure”
- In the “Friends” category, make sure “Active”
is selected
- In the space provided for the list, make a new
(blank) line and on it and enter enquiries@strawberry-tiger.co.uk
- Click “OK”.
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SpamButcher
- Open Spam Butcher and click the “Configure”
button
- Select the “Known Senders” tab
- Under “Known Good Senders” and “Recipients”
, click “Add”
- Enter enquiries@strawberry-tiger.co.uk
- click “OK”
- Click “OK” again.
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Spameater
- On the Spameater sidebar, click “Filters”
- Select the “Approved Senders” tab
- Click “Add Filter”
- In the “Address” space, enter enquiries@strawberry-tiger.co.uk
- For “Address Type” , select “Full
Email Address”
- Click “OK”.
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SpamNet
- Open your Outlook Inbox
- On the Cloudmark SpamNet toolbar, click “Options”
- Click “Advanced”
- Select the “Whitelist” tab
- Click the “Add” button
- Enter enquiries@strawberry-tiger.co.uk
- click the “OK” button
- Click “OK” again, then “Yes”,
then “OK” one last time.
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SpamPal
- When SpamPal is running, find the SpamPal icon
in your Windows system tray and right-click on it
- Select “Add” to “Whitelist”
- Enter enquiries@strawberry-tiger.co.uk
- Click “Add”.
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Others
Many popular
email programs do not provide a convenient way for you to accept emails you may
wish to receive. If you’re not receiving your strawberry tiger emails then contact
you Internet Service Provider (ISP) and ask them for assistance. If they do
white-list, they’ll probably ask you for some information about us. Here’s what
to tell them:
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