Many products for children are exempt from UK Value Added Tax (VAT). However, we are not currently required to register for VAT so all prices are as stated on the website for UK residents. If you are purchasing from within the EEC, you must pay UK VAT as indicated in the purchase prices given. If you are ordering for delivery outside the UK you may be required, and are responsible for, any duties to be paid at your destination country.

It will occasionally be necessary to change prices from time to time including any future changes to VAT or our VAT status.

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faq4

How do I search for something?

Using the search facility is easy. If you know the type of item you want to buy, follow these steps:

Enter one or two words into the box that describe the product, you can be as specific or as general as you like.
Click the Search button to search our online store for the items that match the words you have entered.
Browse the selection of products as described above.

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My order won't go through. Can you help?

This web site requires JavaScript to work and it may not be enabled on your browser. This isn’t difficult to do, but you will need to check your browser documentation for guidance.

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Why are there no items in my basket?

Cookies are used on this shopping site to assist us in providing you a better service. They are also used to keep track of the contents of your shopping cart. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you would prefer to turn off cookies within your browser see our cookies section. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Our cookies do not contain any personal information about you.

It is likely that the security settings of your browser do not allow the use of cookies. Please reset you browser to allow cookies. See how to enable cookies

If the problem persists you will need to contact your internet provider who will be able to assist you further.

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How are my orders details confirmed?

You will be asked to enter your email address during checkout and you will receive an email immediately after your payment been accepted. Once your order is ready for despatch we will notify you by email, orders are sent by 1st class Royal Mail and usually delivered the day after you get our despatch note by email.

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Will you remember my shopping cart if I close my browser or visit another website?

Yes. For your convenience, the shopping basket will keep your details for up to 3 hours after you leave our website or close your browser.

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Do you have any retail outlets?

Sorry, we do not operate any retail outlets.

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Payment Options

What credit/debit cards do you accept?

We accept Visa, Mastercard, Maestro, Delta, Solo, and cards.

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How do I pay for an order?

You can order securely online or alternatively over the phone.

We accept Visa, Mastercard, Maestro, Delta, and Solo cards.

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Can I pay for my order by cheque, cash or Postal order?

Regrettably, we are unable to process cheque, cash or postal order payments.

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faq5

I am not receiving any emails from you. Why not?

Unsolicited email, commonly known as "Spam", is a big problem and now most Internet Service Providers (ISPs) are including some sort of blocking or filtering systems to filter out unwanted mail based on rules and blacklists. You may also have this enabled on your computer, if so you may have a folder called “Junk” where these messages reside temporarily. Where messages are filtered by your ISP you may not even receive the messages at all. In many cases you are not notified (and neither are we) that emails didn't get through.

Unfortunately these systems have limited success at distinguishing between real Spam (black-list) and innocent trusted email (white-list). Often, if you send us an email then this will be logged by your system as a friendly email and messages should start coming through. If you are having problems receiving email from us then try this guide.

Once you’ve removed us from your Spam filter ‘white-list us’ then you should have no further problems.

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I have not received all of my order – why?

Your delivery note should tell you which items were delivered and which are on back order. They will follow as soon as possible.

Please note that all products are subject to availability and may be withdrawn at short notice at any time including after order placement.

We always endeavour to ensure we have stock, but inevitably, there is the possibility for items to be on back order. If an item is not in stock and remains part of our portfolio then we will back order it for you. Some of our niche products are created by small companies and we can occasionally struggle to keep up with unexpected levels of demand.

We will notify you if we learn of long delays or unavailability and if you will be offered the option to cancel your order or wait.

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Do you offer any credit facility?

We are not able to offer consumer credit. All payments need to be made at the time of purchase.

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Security

What is your security policy?

Our Security policy can be seen here.

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What is your privacy policy?

Our Privacy policy can be seen here.

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faq6

Will you sell or pass on my telephone number or email address to a 3rd party?

Your telephone number, email address or any other details are never sold or passed on to any other company at any time.

We will not email you in the future unless you have given us your consent, and we will always give you the option to receive no further information from us. If you receive unsolicited mailings or telephone calls from any company, you can register with the Mailing Preference Service or the Telephone Preference Service to prevent this.

Please note that if you click on a link in our email that takes you to another site - for example the site of someone advertising in our emails, you will need to read their privacy policy in order to understand whether and how they process data about your visit to their site.

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I’m getting unwanted Email/Spam – what do I do?

We take the issue of unsolicited emailing seriously. It is our policy to only email customers when we have something we feel might be of interest and strictly only to customers who have given us their consent. A consent option is provided during the checkout process.

If you no longer wish to receive emails from Strawberry Tiger then you unsubscribe by clicking on the link below or by using the link at the bottom of the email.

If you are worried about the number of unsolicited mailings or telephone calls that you receive from other companies, you can register with the Mailing Preference Service or the Telephone Preference Service.

Your telephone number, email address or any other details are never sold or passed on to any other company at any time.

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faq7

What measures do you take to ensure my credit card and other personal details are secure?

Our Security Policy is detailed in our Terms and Conditions here.

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What is the Credit Card Security Code and where can I find it?

The card security code is a 3-digit number found on the reverse of your card on the signature strip. American Express cards will need to use the four digit number on the front of the card or contact American Express if you need advice. This security code gives extra protection, as only the person who holds the card will know the code.

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What are cookies and why are they used?

Cookies are used on this shopping site to assist us in providing you a better service. They are also used to keep track of the contents of your shopping cart. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you would prefer to turn off cookies within your browser see our cookies section. If you turn off cookies, you will be unable to place orders. Our cookies do not contain any personal information about you. You can find instructions to enable cookies here.

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Product availability

Do you have my item in stock?

We usually hold most items in stock, but inevitably there is the possibility for items to be on back order. Some of our niche products are created by small companies and we can occasionally struggle to keep up with unexpected levels of demand.

We will notify you if we learn of long delays or unavailability and if you will be offered the option to cancel your order or wait.

Please note that all products are subject to availability and may be withdrawn at any time.

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faq8

Delivery and Charges

You can find Delivery details here.

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When will I receive my order?

All orders are sent via first class Royal Mail. Orders are generally despatched within 24-48 hours of receipt providing the items are in stock. (As noted by the stock level status next to the item price for all products). Royal Mail often deliver the day after you receive the "order shipped email".

You will receive an email when your order has been despatched. Please note that parcels are not deemed missing until 10 working days have elapsed from the date of despatch.

Please also note:

· (Saturday and Sunday are not considered working days).

· Unfortunately we cannot tell you what time the parcel will arrive and we recommend that you ensure there is someone in all day or make arrangements with a neighbour.

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Can I have the order sent to a different address from my card address?

Yes. This option is provided during the checkout process.

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Can you tell me what happens if I and not at home when you deliver?

We recommend that you ensure there is someone in all day or make arrangements with a neighbour.

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faq9

How will my parcel be delivered?

You will receive an email when your order has been despatched. Please note that parcels are not deemed missing until 10 working days have elapsed from the date of despatch.

Please also note:

· (Saturday and Sunday are not considered working days).

· Unfortunately we cannot tell you what time the parcel will arrive and we recommend that you ensure there is someone in all day or make arrangements with a neighbour.

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My parcel hasn’t arrived, how long should I wait?

All orders are sent via first class Royal Mail. From receipt of your order, delivery will be between 3 to 10 working days providing all the items are in stock.

You will receive an email when your order has been despatched. Please note that parcels are not deemed missing until 10 working days have elapsed from the date of despatch.

Please also note:

· (Saturday and Sunday are not considered working days).

· Unfortunately we cannot tell you what time the parcel will arrive and we recommend that you ensure there is someone in all day or make arrangements with a neighbour.

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Will I get notification when my order has been despatched?

Yes, you will receive an email when your order has been despatched.

Should an item be out of stock or there is a further delay you will be notified by email.

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International orders

Do you deliver outside the UK?

We regret that we are currently unable to ship outside the UK.

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Will I have to pay import duty if I order from abroad?

We regret that we are currently not shipping outside the UK.

If you would like more information or have any queries about postage and delivery please contact us:

UK Phone: +44(0)20 8531 7060
Email:

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faq10

Guarantee & Returns

Our guarantee and Returns Process is given here.

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Have you received my returned item?

If we have your email address then we will confirm receipt of the return as soon as we process receipt of it. Refunds or exchanges will take about a week to turn around. If the replacement item is temporarily out of stock, it will be despatched as soon as it becomes available.

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When will I receive a replacement item for an exchanged item?

Exchanges will take about one week to turn around. If the replacement item is temporarily out of stock, it will be despatched as soon as it becomes available.

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How do I return an item for exchange or refund?

Our Return Instructions are stated within or Returns Policy here.

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faq11

Cancelling your order

How do I cancel an order?

If we have not despatched all or part of your order, you are welcome to cancel that part of the order at any time – just contact us.

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If I am cancelling an order, how am I refunded?

Items returned for refund have to be credited back to your payment card and refunds will show up on your next card statement. We process these as soon as possible, and within 30 days.

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FAQ12

Our Forms

I need a Returns form?

Please click herefor a returns form in Adobe PDF format so that you can print it out.

If you do not have Adobe Acrobat reader then you can download Acrobat Reader here for free if it is not already installed on your computer.

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Feedback, Complaints

How do I leave feedback on your service or products?

We value your feedback, it helps us improve our service to you. If you'd like to leave feedback then please email us at

Or write to us at:

Strawberry Tiger Ltd
PO Box 50946
London
E4 9UW
United Kingdom

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Trade – New Suppliers, Products, or Sales

We have a new innovative product that would be perfect for your customers - who should we contact?

Our aim to is bring a wide variety of innovative practical, and sometimes hard-to-find, solutions into one place for parents who want the best for their children, at good value for money. Our growing range of products cover a range of essentials in childcare and development, travel, home, and safety products, and even some fun things too.

We are very keen to learn about new products coming to market that fit within our ethos and many of our best products are suggested by suppliers and customers so please let us know your ideas.

Please email or fax in the first instance to:

Email:

Fax: 020 8531 4392

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Secure Shopping