Terms and ConditionsThe content of this web site, our terms and conditions, and any contract entered into as a result of using this site is governed by English law and is designed for use in the UK. We will consider orders from outside of the UK but we can give no warranty for compliance with any applicable non-UK laws or regulations that using this website outside of the UK might require. It is your responsibility to check the legality in your country for any use of this website or purchase of products from us. We take no responsibility should any changes in the law make use of this website or purchase of any product illegal to use or own in the future. When placing an order with us you understand and agree that you are bound by the terms and conditions of this website and the governance of English Law. If you have any questions about these conditions please contact us before placing an order. Acceptance of these terms and conditions does not affect your statutory rights as a consumer. All terms and conditions are subject to change without notice. DISCLAIMER Product Representation Strawberry Tiger Ltd has taken great care to check the accuracy of the information on this site. However, slight variations can occur during manufacture as well as occasional manufacturing changes. We do not make any warranties or representations as to its accuracy or reliability. Please also be aware that it is common for computers, screens, and printers to show variations in colours dependant on the calibration, settings, and limitations of the hardware. All measurements given are approximate as provided by manufacturers. It is your responsibility to check the legality in your country for any purchase and use of products you obtain from us. We take no responsibility should any changes in the law make any product illegal to use or own in the future. Liability Save where such liability is imposed by statute, Strawberry Tiger Ltd liability shall not exceed the price of the goods supplied by Strawberry Tiger Ltd to the customer and Strawberry Tiger Ltd shall not be liable for any compensation for consequential loss or damage whether this arises from, any negligence, breach of duty in contract, condition, implied warranty or other term arising out of, or in connection with the use of this website. Strawberry Tiger Ltd cannot accept any liability for a failure to comply with instructions provided with the products or consequences arising from use or purchase of the products. If your order is accepted by us then you will receive a despatch note detailing what has been delivered. Strawberry Tiger Ltd cannot accept any liability for failure to deliver all products ordered or liability for any consequential loss you may experience as a result of delays. Please note: our initial order acknowledgement email does not signify acceptance of your order. Strawberry Tiger Ltd makes every effort to ensure that this website is free from viruses and defects, however this cannot be guaranteed. It shall not be liable for loss or damage to computer equipment as a result of using this website. Copyright and Trademarks All literature, images and other materials on this site are copyright of Strawberry Tiger Ltd or its advertisers and suppliers unless otherwise specified. It is illegal to copy, print, or download of any of the material on this site for commercial use. All rights reserved. You may, however, take extracts from the site for the purposes of placing orders or to be forwarded for personal use and recommendations. Trademarks used on this site include, but are not limited to Strawberry Tiger Ltd. Legal Identity The site is owned and operated by Strawberry Tiger Ltd, registered in England and Wales, Company number 6166247. The registered office is: Meridian House, 7 The Avenue, Highams Park, London, E4 9LB, England. Company Address is: Strawberry Tiger Ltd PO Box 50946 London E4 9UW United Kingdom |
DeliveryStandard 1st Class delivery is £2.95 on orders under £35 FREE DELIVERY on orders over £35 You will receive an email when you place your order to confirm the items ordered. Once the order has been collected by the courier you will receive another email notifying you that the order has been shipped. All orders are sent via first class Royal Mail. Orders are generally despatched within 24-48 hours of receipt providing the items are in stock. (As noted by the stock level status next to the item price for all products). Royal Mail generally deliver the day after you receive the "order shipped email". Should an item be out of stock or there is a further delay you will be notified by email. Each parcel contains an invoice listing items enclosed and explaining if we have been unable to send some of your order. Keep this until you are sure you are satisfied with everything. Please also note: Unfortunately we cannot tell you what time the parcel will arrive and we recommend that you ensure there is someone in all day or make arrangements with a neighbour. International Postage We regret that we are currently unable to ship outside UK. Queries & More information If you would like more information or have any queries about postage and delivery please email: |
Product AvailabilityPlease note that all products are subject to availability and may be withdrawn at short notice at any time including after order placement. We always endeavour to ensure we have stock, but inevitably, there is the possibility for items to be on back order. If an item is not in stock and remains part of our portfolio then we will back order it for you. Some of our niche products are created by small companies and we can occasionally struggle to keep up with unexpected levels of demand. We will notify you if we learn of long delays or unavailability and if you will be offered the option to cancel your order or wait. |
Tax ChargesPrices and VAT Many products for children are exempt from UK Value Added Tax (VAT). However, we are not currently required to register for VAT so all prices are as stated on the website for UK residents. If you are purchasing from within the EEC, you must pay UK VAT as indicated in the purchase prices given. If you are ordering for delivery outside the UK you may be required, and are responsible for, any duties to be paid at your destination country. It will occasionally be necessary to change prices from time to time including any future changes to VAT or our VAT status. |
SecurityInformation security: All the information you send is transmitted securely and processed immediately using up-to-the-minute encryption technology known as SSL (Secure Socket Layer) to prevent the interception of the details as they are transmitted. This means that the information is sent in such a way that it is inaccessible by any unauthorised person and only we can decode the information to obtain your details. This is done by encrypting (scrambling) the data between your computer and the servers we use. This means that ordering via our site is even more secure than ordering over the phone. When you've finished adding items to your shopping cart and go the checkout, you will move into a secure area of our site. You can tell that the data is encrypted as the address in your browser will change from http:// to https:// and a small padlock icon will appear at the bottom of your browser window. This is your guarantee that you can send your details to us with confidence. You will remain in this secure zone for the entire checkout process. (If you do not see the lock in Internet Explorer, click View/Status Bar.) Please click on the security logos on the bottom this page to view our site seals. For further verification look for the yellow padlock in your browser when you use the checkout. All payment transactions are processed by a bank and FSA approved financial payments agency who automatically verify your details and then pass the transaction to your card provider and our bank. Your card is validated and authorisation approved immediately, which means that you can be assured you have entered your details correctly. To comply with the data protection act your card details, once processed, are deleted and are not retained by us. This does mean that you will have to repeat your card details for every online order – a small inconvenience, but one that makes it completely safe to order with us online. Your Responsibilities Please be aware that it is your responsibility to maintain the security of your own details when entering information on a computer or over the telephone so that your details are not overheard by someone or obtained from your computer. For your own protection you should ensure that the PC equipment you use is virus free and protected by a suitably configured firewall. If you are unsure about the security of the system you use then you should seek advice from the person maintaining the PC or a 3rd party advisor. We cannot be held liable for any loss you may suffer as a result of a third party gaining unauthorised access to any data you provide when accessing or ordering from us. Cookies Cookies are used on this shopping site to assist us in providing you a better service. They are also used to keep track of the contents of your shopping cart. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. If you would prefer to turn off cookies within your browser see our cookies section. If you turn off cookies, you will be unable to place orders. Our cookies do not contain any personal information about you. Your Consent In using this website, you are deemed to offer your consent to the recording and use of your personal information to process your orders and payments, credit and fraud prevention checks, and for our own marketing use as specified above. You are free to request the removal of your details at any time by emailing us at Or write to: Strawberry Tiger Ltd PO Box 50946 London E4 9UW United Kingdom |
Privacy PolicyYour privacy is important to us, we only use the information we collect about you in accordance with the Data Protection Act 1998 which sets out strict security procedures in how to store and disclose information. You may be assured that we will adhere to these procedures with your personal details so you can buy online with confidence. Our Data Protection Registration Number is: Z9858562. Please contact us by email or phone if you are unsure about the details we are holding in your name or would like us to review your file and update the records. Information we need from you When you order from us by phone, you will need to provide your name, address, credit/debit card number, expiry date, issue number, security number (the last 3 numbers on the back of your card). We also need an email address and contact telephone number so we can contact you if there’s a problem. Your address and contact details will be given to our couriers for delivery of your order. If you give us your consent during the ordering process we may contact you by email or post to advise you of new products, news, special offers or changes to our site. If you would like to opt out of receiving this information, please de-select the Privacy Tick here if you’d like us to keep you up to date with new products or newsletters: checkbox when placing your order or send an email to How we use this information We use the information you provide to:
As a responsible retailer we may perform searches on you through with fraud prevention and credit reference agencies who record and share information about you and the conduct of your accounts with other companies and relevant third parties. If anyone gives us false or inaccurate information and we suspect fraud, we record and report this. We and other organisations use such records to make decisions about accepting payments in the prevention and fraud. We may use your email address for marketing our products if you have given permission but will not pass your details to third parties. If you do not wish us to use your email address for our own marketing purposes please contact us or send an email to including your name and address. Information we hold If you have shopped with us our system will hold your name, address, telephone number, and email address. We will also hold the delivery address for your orders. We also maintain a record of your product selections. If you have completed feedback, we hold your name, address, telephone number, and email address. Our systems also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.) Your Privacy Your telephone number, email address or any other details are never sold or passed on to any other company at any time. We will not email you in the future unless you have given us your consent, and we will always give you the option to receive no further information from us. If you are worried about the number of unsolicited mailings or telephone calls that you receive from other companies, you can register with the Mailing Preference Service or the Telephone Preference Service Please note that if you click on a link in our email that takes you to another site - for example the site of someone advertising in our emails, you will need to read their privacy policy in order to understand whether and how they process data about your visit to their site. |
Returns PolicyCheck out our returns guarantee here If you wish to return an item because it is faulty then click here If you wish to return an item that isn’t faulty for any reason whatsoever then it would be great to understand why it wasn’t suitable so we can improve our offerings, so please complete our returns form by clicking here. Please note that we can only accept returns of books, charts, or personalised items if they are faulty. Having Problems? If you have any problems with an item you’ve purchased, please make sure you have read all the instructions supplied with it in the first instance. This is often the best place to start if you’re not sure you've set it up right, or if you can't get it to work as expected. If the instructions are not clear, then check for the manufacturer's technical help line number which is usually supplied with the instructions as they are the best people to help with in-depth knowledge of their own products. If you still remain unsatisfied, feel free to contact us. Refunds for returned Goods Items returned for refund will be credited back to your payment card. We process returns as soon as possible, and within 30 days. Please note: The cost of returns postage is only refunded on faulty or incorrectly delivered items for refund or exchange. We are unable to refund return postage costs for items returned because they are unsuitable or not wanted. Please feel free to call us to discuss a product if you are unsure whether it's suitable for you needs. If you do need to return or exchange an item, please click here for instructions on returning the goods Faulty Goods If your item is faulty then we just need to know what’s wrong with it so we can send it back to the manufacturer so please complete our returns form by clicking here. We recommend that all goods are checked on receipt as no liability can be accepted by Strawberry Tiger Ltd for any costs incurred as a result of using faulty or incomplete products. Refunds for Faulty Goods Faulty items returned for refund will be credited back to your payment card. We process these as soon as possible, and within 30 days. Your return postage is also refunded (by cheque) subject to using Royal Mail’s first or second class postage. Instructions for returning products We cannot accept responsibility to refund or exchange products that have not been received by us. We therefore strongly advise you obtain a free Proof of Postage receipt. All items must be returned by Royal Mail rather than a 3rd party delivery company. Using any other courier will result in Royal Mail returning items back to you. Condition of Returned Goods If you do need to return or exchange an item, please note the following:
To return any products to us:
Return Address Please return by Royal Mail to: Strawberry Tiger Ltd PO Box 50946 London E4 9UW United Kingdom |